Q: I entered the wrong address or forgot to add my Suite/Unit/Apt number.
A: Please visit our Contact Us page, and send us an email with the subject line "Wrong
Address." Please include your full, correct address in the message. Please note that address
changes must be made within 24 hours of placing the order, before the order is shipped.
Q: Where do you currently ship products?
A: At this time, we only ship within the United States.
Q: How fast will my order ship?
A: All orders are shipped out within 24-48 business hours, unless there is a complication with
your order, in which case we will notify you by email of any potential issues (typical problems
include things like incomplete address).
Q: What carrier do you use for shipping?
A: We offer USPS First Class Mail and UPS 2-Business Day (UPS 2-Business Day is only available
for orders over $75)
Q: How do you calculate shipping rates?
A: Shipping charges are calculated according to weight. However, all orders over $25 qualify
for free shipping USPS First Class Mail. (Please note that shipping rates are subject to
Q: How can I track my order?
A: We will email you a shipment notification with a tracking number once your order shipped.
You will be able to track your order on the USPS or UPS website (depending on shipping
Q: My tracking information from USPS is not updating.
A: USPS does not always update the tracking information at every step of the shipping
process, sometimes the tracking information is only updated when the package is delivered.
If your package has not arrived by the due date, and there is no update on the USPS website,
please send us an email through the Contact Us page.
Q: All I see is "Electronic Shipping Info Received."
A: This means your order has been processed and handed over to USPS from our warehouse.
The order is in the hands of USPS, and is en route to be delivered.
Q: What payment methods do you accept?
1. A: We currently accept Credit Card
Payments via VISA, AMEX, MASTERCARD and
PayPal. (You do not need a PayPal account to
pay with a credit card.)
2. Q: Where is the PayPal button?
3. A: We currently don’t have a PayPal
payment button on the site, but can create
an invoice that you can pay through your
PayPal account. If you want to pay with
PayPal, Please go to our Contact Us page and
send us an email with subject line "PayPal
Q: Where do I send questions about product stock?
A: The latest stock information is available on our website. If an item is out of stock on the
site, then it is also out of stock in our warehouse. If we don't carry a product you'd like to
see, please send us an email through the Contact Us page. Also, follow us on Instagram and
Facebook to find out all the latest information on new products.
Q: My email wasn't answered, what should I do?
A: If you did not receive a response within two business days, please email us again through
the Contact Us Page. We often receive a high volume of requests and each order needs to be
handled individually, so although we try to answer your questions right away, it may
sometimes take up to two days for us to respond. Please be patient with us and simply email
Q: I think I received a defective item.
A: Although it almost never happens, some skin care or beauty products may have defective
parts (for example, a pump may not be functioning properly). In the event that you received
an item you believe has a defect, you may return it for a full refund.
If you are requesting a refund on a defective item, we require you to pay the initial cost of
shipping the item back to us, and we will then refund your postage cost along with a full
refund on the item(s), when we receive it. Please contact us by using the Contact Us page to
let us know you will be shipping an item back to us.
Please note; all returned items must be received within 14 days.
Q: I received a wrong item.
A: In the event that you received a wrong item, we will send you a replacement and a call
tag to retrieve the incorrect item. Please contact us by using the Contact Us page for further
Q: There are items missing from my order
A: The most common reason for a missing item is if we had to ship the products separately.
Therefore, you may receive a package that does not have the complete order, and another
package may be on the way.
If you received your package, and the complete order isn't included, please send us an email
via the Contact Us page, and we will track down the status of the remaining items.
Q: What kinds of brands do you carry?
A: We sell a variety of products and brands from Japan, Korea, Taiwan, and greater Asia. We
research all of these products very carefully, and bring you a mix of some of the most popular
Asian beauty and skin care products on the market.
Q: Are all the products you sell authentic?
A: Absolutely! All of the products we sell are 100% authentic. Most of our products are
shipped directly from Japan, Korea, and Taiwan.
Q: How do I tell the expiration date?
A: Asian skin care products often list the manufacture date instead of the expiration date.
This is very different from the United States, as American products list only the expiration
date. In order to determine the expiration date of Asian skin care products, simply add 3
years to the manufacture date printed on the package.
So if you receive a product that states a date as 9-3-2014, it means it was manufactured on
September 3, 2014. The expiration will be determined by adding 3 years to the manufacture
date, or 9-3-2017 in this example.
You can always trust us to check the manufactured date before we ship it. We believe our
customers deserve the best and the freshest products.
Q: Who do I contact for product information or questions?
A: We are fully trained and familiar with all the products that we stock and sell. We are
happy to answer any questions you have and provide guidance about how the products work.
Q: Does Meeniful guarantee its products?
A: Here at Meeniful we guarantee that the products you get will arrive in excellent condition,
won't be expired, and will not be damaged. In the unlikely event that one of your products
arrives broken or damaged, please e-mail us immediately, and we will resolve any issues.
Q: Do you plan to sell other products related to Asian fashion?
A: We are currently working to bring in popular Fashion items from Taiwan, Japan, and Korea
to our site. Please check again later!